Frequently Asked Questions
Is this service available worldwide?
You can send text messages from anywhere in the world to any country. You can also sign up at any time and start sending text messages, as our SMS service is available globally.
How much does it cost to receive replies when using virtual numbers?
It is free to receive replies using virtual numbers. People who reply to your messages will only pay their normal texting fees.
When I send a message, does the person I'm sending it to know who sent it?
Yes, if you choose your own mobile phone as the sending number and the recipient has programmed your number into their phonebook. In this case, the phone will translate your mobile number into whatever name they have entered for you. Otherwise, this is not the case, so it is helpful to include your name in the actual message.
My purchase is not showing yet. What should I do?
If you paid by credit or debit card, the transaction should show up immediately.
If you paid by electronic bank transfer in the EU, it will take 2 or 4 business days to clear.
What is the exact cost of common actions such as overages, monthly fees, extra fees, and other hidden fees?
You cannot use more than you have in your balance, and there are no hidden or extra fees. Just add funds and you can start sending text messages globally. You do not have to pay to receive messages, and you do not have to purchase any products or APIs. All of the tools are FREE.
However, if you are a Business we do have a minimum traffic fee of € 20,00.
How many contacts can I store?
Unlimited.
What is the total number of SMS messages I can store in my inbox?
Unlimited.
How many SMS messages can I send in a day?
You are only limited by the amount of funds in your account. If you have added enough funds, you can send thousands of messages per day, as there are no limits.
Will I receive ads along with the SMS messages?
Absolutely not. We provide a paid, high-quality SMS service, and we never send any ads or share your data with third parties.
Can I store sent and received SMS for future reference?
Yes, they are permanently stored on our server. There are no quotas for your inbox or sent messages.
Can you send me a paper invoice?
No, we do not send paper invoices. However, your invoice is available online and can be printed at any time.
Do you send low balance reminders to registered users so they know when to add more funds?
Yes. Please visit the balance alert page to select how you wish to be alerted.